Bridgeworx Australia Pty Ltd

Bridgeworx Australia Pty Ltd (“Bridgeworx”, “we”, “us”, or “our”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through our website www.bridgeworx.com.au and through our business operations.

1. Personal Information We Collect

The type of personal information we collect depends on the nature of your interaction with us.

Personal information we may collect includes:

• Name

• Company or organisation name

• Job title or role

• Email address

• Phone number

• Business contact details

• Enquiry details or project information you provide

• Website usage information (such as IP address and browser data)

We only collect personal information that is reasonably necessary for our business activities.

2. Sensitive Information

Sensitive information is defined under the Privacy Act 1988 (Cth) and includes information such as:

• health data

• religious beliefs

• political opinions

• criminal records

Bridgeworx does not generally collect sensitive information.

If sensitive information is required for a specific service or regulatory purpose, it will only be collected:

• with your consent, or

• where required or authorised by law.

3. How We Collect Personal Information

We may collect personal information in several ways.

Directly from you

When you:

• submit an enquiry through our website

• contact us via email or phone

• request a quote or proposal

• engage us to provide services

Automatically via our website

When you visit our website we may collect certain information automatically through technologies including:

• cookies

• analytics tools

• server logs

This information may include:

• IP address

• browser type

• device type

• pages visited

• time spent on the website

Cookies help improve website functionality and user experience. You may disable cookies through your browser settings.

From third parties

In limited circumstances we may receive information from:

• clients or project partners

• consultants or subcontractors

• publicly available sources

Where practical, we will take reasonable steps to ensure you are aware of the information collected.

4. Why We Collect Personal Information

We collect personal information for purposes including:

• responding to enquiries

• providing engineering and inspection services

• preparing quotes, proposals or reports

• managing client relationships

• administering contracts and projects

• improving our website and services

• marketing our services where permitted by law

We will only use personal information for the purpose for which it was collected or for a related purpose that would reasonably be expected.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• employees and contractors

• engineering consultants and subcontractors

• IT service providers and website hosting providers

• professional advisers (lawyers, accountants, insurers)

• regulatory authorities where required by law

All service providers are required to maintain the confidentiality and security of personal information.

We do not sell personal information to third parties.

6. Direct Marketing

Where permitted by law, we may use personal information to send information about our services, updates, or industry insights.

You may opt out of receiving marketing communications at any time by:

• using the unsubscribe option in communications, or

• contacting us directly.

We will process opt-out requests within 5 business days.

7. Data Security

Bridgeworx takes reasonable steps to protect personal information from:

• misuse

• interference

• loss

• unauthorised access

• modification

• disclosure

Security measures include:

• secure cloud hosting environments

• restricted access to business systems

• password protection and authentication controls

• secure data storage practices

While reasonable steps are taken, no system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary for business or legal purposes.

In general:

• project and client records may be retained for up to 7 years

• enquiry data may be retained for up to 24 months

When personal information is no longer required, it will be securely deleted, anonymised, or destroyed.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• request access to personal information we hold about you

• request correction if information is inaccurate

Requests should be submitted in writing using the contact details below.

We will respond within a reasonable period.

10. Overseas Disclosure

Bridgeworx generally stores and processes personal information in Australia.

In some circumstances, information may be stored in cloud systems that operate internationally. Where this occurs, we take reasonable steps to ensure service providers comply with privacy standards consistent with Australian law.

11. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us.

We will:

• acknowledge your complaint within 5 business days

• investigate the matter

• aim to resolve complaints within 30 business days

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy

Bridgeworx may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to request access to your personal information, contact:

Bridgeworx Australia Pty Ltd
Level 1
470 St Kilda Rd
Melbourne VIC 3004
Australia

Email: support@bridgeworx.com.au